Frequently Asked Questions

Why do I need to protect my privacy in the cloud?

Ohanae® shields your cloud through a consistent application from mobile to desktop devices.

Ohanae® should be a part of your everyday life because:

If you’re an individual consumer:

  1. You maintain multiple passwords, or risk your online accounts with the same password.
  2. You are susceptible to phishing and keylogging attacks.
  3. You store personal information like photos, messages, bank details in the cloud.
If you own a business:
  1. You practice BYOD culture and employees use multiple devices for work and personal data.
  2. You share and control access to information and files with associates and employees.
  3. You use cloud storage providers to store work data.
  4. You need to protect corporate data from risks of stolen devices.
  5. You need to maintain and share essential passwords (like servers, admin accounts, repositories etc.).

And most importantly, because Ohanae® integrates into your life with minimal effort on your part. Download Ohanae® now.

How does Ohanae® protect my privacy?

Ohanae® is powered by Ohanae® Masterkey patent pending technology, which ensures passwords are not stored anywhere but are dynamically generated on your device when needed, to ensure maximum security.

  • 2-factor authentication to secure your account with password and the device itself.
  • Unique and complex passwords to mitigate identity theft.
  • Keylogging prevention on your computer.
  • Data encryption before uploading to the cloud.
  • Unique encryption of shared files with access control embedded in the document header.

How does using Ohanae® help my business?

Ohanae® for Business regulates your corporate data including credentials and files while giving employees the flexibility to use employee-owned mobile devices.

Secure File Sharing and Secure Shared Folder allow secure document collaboration with fine grain access control for enterprise social platform and enterprise file sync and share tools.

1-Tap Login and Shared Passwords remove overheads of unprotected password maintenance and sharing within the business.

For more information about Ohanae for Business and Enterprise, contact us at sales@ohanae.com.

How do I upgrade to a business account?

To start using Ohanae® for Business, download and install Ohanae on your device. Register for a free account. Log into the Ohanae® for Business portal and follow the instructions.

You will receive complimentary $10 joining credits!

To know more about Ohanae® for Business and Ohanae® for Enterprise, contact us at: sales@ohanae.com

How do I use 1-Tap Login for password management?

Login to Ohanae®.

Users on content-creation device (PC/Mac):
Confirm the Ohanae browser plugin is activated on your browser. Log into your account to the Change Password section. Enter the current password, and tap the new password field. Click ‘new password?’ on the Ohanae 1-Tap Login plugin. Follow the steps to generate a new password for the website. To log in, just tap on the username field and select the account.

Users on content-consumption device (Android, iOS, Windows Phone devices):
Add a new account on the Ohanae app by entering the app or website name and account username. Ohanae will generate the password and copy it. Change the password on the app by pasting it. To log in, select the account and paste the copied password in the password field

For more details, please refer to the tutorial on 1-Tap Login for your platform or operating system.

The 1-Tap Login plugin doesn’t appear on my browser.

Users on content-creation device (PC/Mac):
If you are unable to see the Ohanae® popup on your PC or Mac browser, check your browser’s settings and ensure that the automatically installed Ohanae® plug-in is activated.
For more details, please refer to the tutorial on 1-Tap Login for your platform or operating system.

Users on content-consumption device(Android, iOS, Windows Phone devices):
The Ohanae® plugin is only available on content-creation devices due to sandbox restriction on mobile devices.
However, if you are using Ohanae® through your phone or tablet, you can as just easily use 1-Tap Login to manage your passwords. View your password for the account on the Ohanae® app. It will be copied automatically for you. Simply paste the password with a single tap at the time of log in.

How to make sure your Ohanae® plugin is enabled?

Follow the steps for your browser to ensure your Ohanae plugin is enabled.

Chrome:

Open Ohanae® 1-Tap Login plugin on the Chrome Web Store and click the add for free button to add the extension to your Chrome.


Start using Ohanae® 1-Tap Login from Chrome.

Firefox:

  1. Click on the “Firefox” dropdown at the top left corner of the browser and navigate to “Add-ons”.



  2. Select “Extensions” on the panel on the left and find the Ohanae® plugin. If the button reads “Enable”, the current status is disabled. Click the button to enable the plug-in.


Start using Ohanae® 1-Tap Login from Firefox.

Internet Explorer:

  1. Navigate to “Manage Add-ons” listed under browser options at the top-right of the window.



  2. Select “Toolbars and Extensions” on the panel on the left to find the Ohanae® plugin. If the status reads “Disabled”, select the plugin and click “Enable” at the bottom to enable it.


Start using Ohanae® 1-Tap Login from Internet Explorer.

Safari:

  1. Click on the “Safari” options on the top left corner of the browser and select “Preferences”.



  2. Select “Extensions” on the panel on top and find the Ohanae® plugin. If the checkbox is not checked, click on it to enable the plugin.

Start using Ohanae® 1-Tap Login from Safari.

Can I use Ohanae® to login with an app on my phone?

Ohanae® will work the same way on a mobile app as it does on the mobile browser.

Select the app or website name on the 1-Tap Login page to view password for the account, it is automatically copied to the clipboard. Simply paste it into the password field of your app to log in.

I have mistakenly regenerated a new password without changing it on the actual account.
In the 1-Tap Login tab select your domain. Click “Edit” and select the “Rollback password” icon corresponding to the account. You can see your password change history. Select the password you wish to roll back to and click the icon corresponding to it.
If the Ohanae® server is down, will I be able to retrieve my passwords?

Yes, you definitely can!

Ohanae® client does not depend on the Ohanae server for operations, so any server issues will not break your workflow.

What is Secure Workplace?

Secure Workplace is a leave-no-trace security feature available only on the Windows and Mac OS versions. Secure Workplace ensures protection against data leakage by removing all session data and newly created files that are not stored in protected folders. It allows users to work conveniently, without compromising on security and confidentiality of data.

What is the difference between .oha and .ohanae files?

Files stored in Ohanae® secure cloud drives (eg. Dropbox.Ohanae folder within Dropbox) are transparently encrypted and saved with a .ohanae extension, while files encrypted for secure sharing are stored with a .oha extension.

Following are the major differences between the two:

.ohanae .oha

Encrypted files for private use.

Encrypted files for sharing.

Only stored in Secure Cloud Drive folders.

Can be stored anywhere, except Secure Cloud Drive folders.

Encrypted transparently by Ohanae®.

Encrypted explicitly by user.

Decrypted transparently and saved in clear text when copied to an unprotected folder.

Saved in encrypted format at any location when copied; Needs to be explicitly decrypted.

Private access. Only owner can view the files stored in the protected cloud drives on any authorized device.

User can share and control who can access it. Those without permission will be unable to view data even if they have access to the file. Owner can always view the file on any personal Ohanae®-enabled device when stored.

Can I save an encrypted shared (.oha) file in my Ohanae® secure folder?

You can not save your files encrypted for secure sharing (with a .oha extension) in your Ohanae® secure folders.

Files for secure sharing (with a .oha extension) are encrypted differently from those in your Ohanae® secure drives for the security of your personal data. Files in secure folders are encrypted and saved with a .ohanae extension. Saving an encrypted shared file in a secure folder causes the file to be doubly encrypted and appended with a .oha.ohanae extension. Such a file can not be opened on double click. So it is advisable to save only clear text files into your Ohanae® secure folders.


What happens if I email an encrypted (.oha) file?

You can transmit a .oha file as email attachment, as only those with access privileges, as set by you, can view this file on their device installed with Ohanae app, allowing simplified and secure file sharing, maintenance and collaboration during group projects.

You can share .oha encrypted files via specific sharing applications(eg. Skype) or upload to a web link.

What is Ohanae® Online and how do I access it?

Ohanae® Online is a web portal to manage your Ohanae account. You can log in to refer your friends under the referral bonus dual rewards scheme and to purchase Ohanae Premium to refill/upgrade your account.

What is the difference between secure primary drive, secure secondary drive and secure cloud drive?

Ohanae® transparently encrypts the data saved in secure drives.


Secure Primary Drive is a local storage drive on a PC or Mac computer that is visible and accessible only when Ohanae® is running on that machine. Files are transparently encrypted and saved to this drive. These files are not accessible on a different device, even for the same user.

Secure Secondary Drive is similar to Secure Primary Drive, though its unique feature is the ability to support external USB flash drive. You can also choose to unmount your Secondary Drive anytime.

Secure Cloud Drive is a secure folder generated within the cloud sync folder that transparently encrypts data before uploading to the cloud. It ensures nobody, not even the cloud providers have access to your private data. Ohanae® supports Salesforce Files, OneDrive, Google Drive, Dropbox, Box, Amazon Cloud Drive. These files are accessible from any devices installed with the Ohanae app.

Can I log in with a different Ohanae® account on a device?

Ohanae® uses two-factor authentication to associate your account with your registered device and the app is device-dependent. As such, you are not able to use the same device for multiple Ohanae accounts.

However, if you wish to change the identity associated with your device, follow the following steps:

  1. Backup all your data and passwords associated with your Ohanae® account. These will be unavailable after deactivation.
    • Encrypt your shared files and back up unencrypted copies of your secure files.
    • Store all your Ohanae®-generated passwords securely.
  2. Deactivate the device from your account.
  3. Uninstall Ohanae® from the device and remove the configuration files from your system.
  4. Re-install Ohanae®. The identity re-configuration process should start again.

For more details, please refer to the tutorial on Account Settings for your platform.

I lost my device. How do I deactivate it?

Login to your Ohanae® account, go to the “Account” tab. You can select the device you want to deactivate under “Activated devices” by clicking on the corresponding “Delete” icon. You will receive an email with a deactivation link. Click on the link to complete the deactivation.

For more details, please refer to the tutorial for your platform.

I forgot my Ohanae® passphrase. Can I retrieve it?

Unfortunately, we cannot help you retrieve your forgotten passphrase. To ensure complete privacy of your cloud data, we maintain no knowledge of your details, and currently this limits us from helping you retrieve your Ohanae passphrase. Make sure you choose a passphrase that you can always remember under any circumstance (but cannot be guessed easily).

We are currently thinking of any possible implementations that can help solve this problem without compromising your privacy and hope there will be one available in the future.

How can I upgrade my subscription to Premium?

Ohanae® is currently free for personal use on a single device. A premium subscriptiob offers seamless integration on upto 8 devices for only $1 a month.

To upgrade your subscription from Basic to Premium log in as User from the Ohanae website on an Ohanae-installed device. You will be navigated to Ohanae Online.

From the Ohanae® Store tab, select the duration and complete your purchase via PayPal or credit card. Premium privileges will be effective immediately once payment is processed successfully.

Users of iOS devices may upgrade to Premium through an In-App Purchase. Do note that Ohanae Premium is priced at $1.50 per month when using In-App Purchase.

You can also avail our limited period “Referral Bonus” and earn a free upgrade to Premium for 6 months for each successful referral to a friend.

For more information, please refer to: Referral Bonus Program.

I have an activation code. How do I use it?

A valid Ohanae® activation code can be used to upgrade any account to a Premium subscription. Simply enter the activation code into the Recharge Account field on the Ohanae® app to upgrade your subscription for that account. Please note that activation code is not supported on iOS devices.

For more information, please refer to the tutorial on Ohanae® Account for your platform.